Frequently Asked Questions

The information is the basically the same as what was required under the old site and includes personal information on how we can reach you to send KWWOA materials, such as your membership card, newsletters, training information, class confirmations, etc.

We ask for your Division of Compliance Assistance assigned Agency Interest and Certification numbers to allow for the reporting of training hours earned at KWWOA classes. 

As with many websites, an email address (business or personal) and password are now required to help protect the site and your information.  If you don’t have a work or personal email address, we have added a link to create one.   If you created an account in the past with a bogus email address, we encourage you to obtain a valid email but you can also continue using what you have. 

Write down your email/password as this what you will be utilize to gain access to your account on the website. Even though you have a valid email address, you may elect to have your KWWOA information sent via the postal service.

Only one person can use an email, so if your plant has a generic email, only one person may use it as a login.

As with many websites today, an email address and password are now required to help protect the site and your information.   If you don’t have an email address, we have included a link that will allow you to create a valid email account.  Write down the email and password you create, as this information will be used to gain access to your account on the KWWOA site from now on.  If you have a work or personal email address, you may use which ever you prefer.

No, only if you wish to become a KWWOA member, register for training, post a job vacancy, etc.

No, only if you wish to become a KWWOA member, register for training, post a job vacancy, etc.

No, but you will have to register on the site and pay a fee for the training you select.

Yes, but to do so you must have a user account on our website, as well as the person placing the order. Employers may create an account for you, but you will have to provide them with some personal information to do so (i.e. AI number if certified, email, password, home address, etc.)  If the Employer pays for the membership, it belongs to you even if you leave their employment and will be valid until December 31 of the calendar year.

It is a unique number assigned by the Division of Compliance Assistance when an operator is first certified.

On previous KWWOA websites, we used to assign a KWW number to anyone who was not certified.  These are no longer used on the new website.

You may go on the website at any time and change your account information.  By allowing operators to update their own information, hopefully KWWOA will see less returned mail or invalid email addresses.

Simply log into your account using the email address and password that you created the account with.  Once logged in to your Account, there will be a link at the top of the page where you can click to access your personal information.  Make any changes necessary and save them and your account will be updated with the new information.   If when you created your account you were not certified but you have now been assign an Agency Interest Number by the KY Division of Compliance Assistance (DCA), please add this information as this is how we know to submit your information to DCA.  Always remember to hit the “Save” button at the bottom on the page before exiting the page so the information will be changed.

You will find that the membership renewal, class and conference attendee registration pages all look very similar.  Once you have logged into your account account on the KWWOA site, you will select to the appropriate page/product and within the box that says “Search Users” type in your last name.  When you do this, you will see a list of names appear below the box.  Use you mouse and click on your name and you will your information displayed on the page.  If you want to add another operator to the order, do so now.  If not click on the button outlined in orange that says “Purchase for this 1 User”.   You may then proceed to the cart to check out.  Do not stop responding to the questions posed until you get to the screen with an order number.

If you are a member and there is no charge for a class, you still must check out and obtain an order number for the class registration to be complete.

Yes, you simply indicate at checkout that this is how you want to pay, so that we will be on the lookout for the fee.  You then mail a check, money order, or cashier’s check to KWWOA, P.O. Box 700, Lawrenceburg, KY 40342, referencing on your check the order number given at the time of checkout.  If you are registering for a training class and are not a member, your training hours will not be provided to the Division of Compliance Assistance until the fee is paid.  It is your responsibility to remember to submit this fee in a timely manner as hours for attendees will be submitted in most cases within two weeks of the class.

Yes, you simply indicate your desire to do so at check out and follow the prompts provided to add your credit card information.  This transaction is done through PayPal, but you are not required to have a PayPal account unless the purchase is over $1,000.00.  By utilizing PayPal, KWWOA will also not have access to nor save any personal financial information.  When checking out, make sure the address listed on the payment page is the billing address for the credit card or it may be declined.